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TRAVEL MONEY HOME DELIVERY SERVICE – TERMS AND CONDITIONS

The travel money home delivery service is provided by Moneycorp to UK residents only. Your currency can either be delivered to your home address by secure Royal Mail Special Delivery™.

You must be at least 18 years of age to use the Home Delivery service.

The Services, as defined below, are provided in accordance with these terms and conditions, which establish our obligations to you, your obligations to us and also explain how the Services work.

Definitions and interpretations

In these terms and conditions:

OUR SERVICE TO YOU

CHARGES

HOME DELIVERY

PAYMENT USING A PAYMENT CARD

CONFIRMATION OF YOUR ORDER

DELIVERY OF YOUR HOME DELIVERY ORDER

DELIVERY FAILURE

COLLECTION OF YOUR BUREAU COLLECTION ORDER

COMMISSION-FREE BUY BACK

INFORMATION WE PROVIDE TO YOU

CONTACTING YOU

CONTACTING US

PROTECTION OF YOUR PERSONAL DATA

Liability


This is important and you should read this paragraph carefully.

– our failure to perform any of our obligations because of something beyond our reasonable control.

– the failure of your order to be delivered to you on time.

– your failure to provide us with correct information in connection with your order and to keep that information up to date.

– your failure to comply with any of our security procedures.

– your failure to comply with any of these terms and conditions.

Cancellation

As soon as you place your Home Delivery or Bureau Collection order, it will be processed and we will obtain payment authorisation from your Payment Card issuer. This means that once your order is made you cannot cancel it, unless expressly agreed by us. If we do agree to cancel your order, we may charge an administration fee.

Transferring Our Rights

We may at any time assign our rights and the benefit of your obligations under these terms and conditions. We may subcontract or delegate our obligations under these terms and conditions at our discretion to any third party or agent, in which case we will be responsible for their performance of their obligations. Your legal rights will not be affected.

Third-Party Rights

A person who is not party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms and conditions; but this does not affect any right or remedy of that person which may exist or is available apart from that Act.

Entire Agreement

These terms and conditions form the entire agreement and understanding between you and us with respect to the provision of the Services, although we do not exclude our liability for fraudulent misrepresentation.

Amendment

We may amend these terms and conditions at any time. You should refer to the current terms and conditions each time before you make an order.

Waiver

Any failure or delay by either party in enforcing its rights under these terms and conditions shall not be a waiver of those rights or disallow their exercise at any subsequent time.

Language

All orders placed under these terms and conditions must be made in English.

Law

These terms and conditions shall be read and interpreted in accordance with English law. Any dispute arising from the provision or use of the Services shall be resolved exclusively in the English Courts.

Complaints

Please contact us by emailing virginatlantic@moneycorp.com or by calling Customer Services on 03300 10 10 80 in the first instance, in relation to any issue with your order.

We will try to resolve any problems as quickly as possible and in accordance with our complaints policy, which is available on request.

Whilst TTT Moneycorp Limited as a business is regulated by the Financial Conduct Authority (FCA) for the conduct of designated investment business and for the provision of payment services, the Services referred to in these terms and conditions are not generally considered as regulated and will, therefore, not fall within the jurisdiction of the Financial Ombudsman Service.

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